Return and Refund Policy

 

Return and Refund Policy

Last updated: May 28, 2021

Thank you for shopping at purplewithluv.in

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to KORAL, Sole Proprietorship, 47, Shamsul Huda Road, Kolkata-700017.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Purple With Luv, accessible from www.purplewithluv.in
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your order if your order has not been processed/shipped by Us.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform Us of your decision by:

  • By email: customercare@purplewithluv.in

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. In the case of Cash On Delivery orders We will need Your bank account details in order to process Your refunds. 

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased within the last 7 days.
  • The Goods are unused, in the original packaging and without any damage(s).

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

PLEASE NOTE: The Goods under Category “OOPSIES” are final sale items and are non-refundable.

Returning Goods

We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: customercare@purplewithluv.in

Jurisdiction

 

All disputes arising under any circumstances whatsoever can only be tried and all trial proceedings will be under Kolkata Jurisdiction in the State of West Bengal in India.